Thai Public Sector Development Strategic Plan (B.E. 2551 – B.E. 2555)

Vision : The Thai public sector shall create high values to the citizens and protect the national interests, attaining a position of high performance and the ability to learn, be adaptive and responsive to changing environment, where good governance principles and ethical behaviors are committed.

Thai Public Sector Development Strategic Plan (B.E. 2551 – B.E. 2555)


The 1st Strategy :Response to Change

There are two strategies to respond to change and needs of the citizens:

1.1 Encouraging governments organizations to improve their public sector quality service providing greater convenience, faster and by adjusting themselves to change to respond to the citizens’ needs.

1.2 Promoting the mechanism for hearing the public’s voice and for easy approach to information.

The 2nd Strategy :Participation

To achieve public participation, four strategies have been incorporated as followings:

2.1 Setting an integrative management system within the public sector.

2.2 Driving co-operation among central government agencies to facilitate performance of the public sector.

2.3 Setting public administration to support coordinated operations and networking among the public and private sector, communities and other sectors as an alliance and partners in public service.

2.4 Creating opportunities of public participation.

The 3rd Strategy :Smart

There are four key strategies to achieve high performance public organizations:

3.1 Setting long-term scenario planning strategy in order to:

3.1.1 Forecast various factors that affect the public administration;

3.1.2 Setting desired target goals in connection with outcomes for future progress and target objectives evaluation in order to set the short-term or mid-term planning and to prepare the formation of public and human resource management system in the future.

3.2 Reengineering work processes and rightsizing to enhance worthiness and to support more complicated environment.

3.3 Setting governments organization to respond and update for changing, flexible management  and can adapt to the current event.

3.4 Leveraging human resource competencies to increase productivity and perform with professionalism.

The 4th Strategy : Perfect

There are four strategies for “Perfect” public sector:

4.1 Promoting ethics and morality with paradigm shift to nourish new  culture within an organization.

4.2 Improving decision making and monitoring system in the public administration.

4.3 Ensuring government agencies to carry out social responsibility.

4.4 Creating balance between politics and public sector.

Strategies, Objectives, Key Performance Indicators and Targets of the Thai Public Sector

Development Strategic Plan of 2551 – 2555

Key Strategy Objective KPIs Weight (%)
1. Leveraging service and performance to respond to the sophisticated, diverse, and changing expectations and needs of citizens Citizens are satisfied with the public service system. • Level of customer  satisfaction• Success in providing public service delivery through e-services • No less than 80%  on average• No less than 80% on average
2. Re-engineering work processes to achieve an integrated approach that generates coordination, networking, and public. Government departments and agencies can adjust procedures and methods of work and are open opportunities for public participation. • Success of procedures and methods of work improvement• Success of  government organizations and agencies in achieving  public participation • No less than 80% on average• No less than 80%on average 


Key Strategy Objective KPIs Weight (%)
3. Moving toward a high  capability organization with professional manpower ready to learn, to innovate, and to adjust to shifting situations Government agencies are able to increase their operational capacities and can effectively implement government policies. • Success in improving  management quality as stated in the organization’s  development plan• Achievement in increasing capacity of civil servants consistent with standard criteria • No less than 80% on average• No less than 80% on average
4. Creating an effective self monitoring system to ensure transparency, confidence, and cognizance of  accountability Citizens trust and have confidence in the public service system. • Level of public trust in government agencies• Achievement in internal audits consistent with the standard criterion. • No less than 80%on average• No less than 80% on average